SUMMARY: Reports directly to Practice Manager. Performs administrative and clinical duties to support clincal operations. Coordinates day to day clinical operations including medical and
lab. Supervises clinical support staff and delegate responsibilities as required. Participates as a member of the Patient Centered Health Home (PCHH) team.
1.Assures that all patients receive excellent customer service from all areas under supervision andfacilitates as needed service recovery.
2.Applies critical thinking and problem solving skills to ensure well management of medical andancillary services.
3.Communicates frequently with Director Multi Specialty Clinic and keeps informed as neededon any issues or concerns.
4.Creates an environment which enables and celebrates workforce excellence and fosters staffpersonal development in skills and competencies to improve patient care.
5.Responsible for oversight and clinical leadership in the following areas: medical.
6.Monitors and supervises operational flow of patient’s clinical ancillary services to provideeffective quality and good continuum of patient care and meet established level of patient accessvolumes.
7.Assists with interviewing, conducting Disciplinary actions, ensuring annual and new hireevaluations and competencies are conducted in a timely manner.
8.Assists with ordering supplies and maintaining adequate clinical inventory.
9.Communicates with physicians and primary care team members, and assists the developmentof clinical practice guidelines, supporting best practices and evidence based medicine withCMO, CDO, VP BHS as needed.
10.Assists with providing training for electronic medical/health record to professional and supportstaff as needed as a Super User.
11.Participates in the formulation, review and revision of all policies and procedures related to patientcare areas. Assists Senior Director of Clinical Services with strategic planning andimplementation of clinical strategies for projected future health problems arising from annualcommunity diagnosis and special populations needs assessments.
12.Active member of the Leadership Management Team.
13.Triages patients to determine order of need, consulting with providers as needed to promotecontinued patient flow through the medical system. For patients triaged and not seen the sameday, supervises the collection and recording of vital signs and other pertinent patient data.
14.Completes nursing admission of each patient according to protocol.
15.Carries out patient's plan of care within health center policy, procedures, and legal limitations.Performs nursing procedures for minor treatment (such as cleansing of wounds, bandaging, sutureremoval, giving injections) at the direction of the medical provider or supervisor according tostandard protocols.
16.Delegates lab assignments to nursing in assistance to overall lab requirements per clinicregulations.
17.Develops and updates existing nursing protocol to ensure a quality standard of care.
18.Maintains a medical supply inventory of needed equipment instruments and ensures procurementof adequate supplies.
19.Maintains and implements a safety program that monitors the following:
a.Equipment maintenance and annual calibrations
c.Disposal of hazardous waste
20.Provides psychosocial interventions with individuals, families, and groups.
21.Coordinates client care with relevant agencies to facilitate implementation of treatment plan.
22.Implements preventive treatment and follow-up programs to meet the needs for the clientpopulation.
23.Coordinates patient care in cases requiring complex multidisciplinary intervention such as prenatalcare requiring social services, HIV counseling, and domestic violence intervention.
24.Participates in staff conferences to devise patient care plans, to revise and update clinic service andCQI program.
25.Assists in cleaning and sterilizing instruments used in the clinic. Assists in the general clean-upand maintenance of the patient examination rooms and work-up area and equipment.
26.Responds to calls from the reception desk if they have an urgent nursing/medical concern about apatient.
27.Carries out proper procedures for basic life support, fire, disaster, and infection control.
28.Safely administers medications as ordered by the physician(s).
29.Accepts constructive criticism and implements suggestions and/or goals for improving
30.Other duties as assigned.
EDUCATION and/or EXPERIENCE:
Current N.C. Registered Nurse license required, preferred Bachelor’s degree in Health Administration, Business Administration, or related health care field. Evidence of continuing education in health care. An equivalent combination of related education and experience may be considered.
Minimum ten (10) years of direct patient care experience as a healthcare professional including supervisory experience. Excellent computer and team building skills. Strong leadership skills with ability to work with a variety of disciplines and levels of staff across departments. Excellent organizational and time management skills. Excellent analytical/ problem-solving skills with the ability to follow through to completion all assigned task. Excellent communication and interpersonal skills to establish and maintain cooperative work relationships with staff, subordinates, managers, and executives. Decisive and capable of exercising good judgment under pressure, involving discretion and independent action within prescribed limits. Professional demeanor and ability to multi-task. Strategic and critical thinking and interpersonal skills required. Computer literacy required. Must also possess good interviewing and coaching skills and have the ability to secure trust and confidence in staff and customers. Ability to read and interpret complex medical, public health, and environmental health terminology. Must be able to foster camaraderie among all professional staff and the ability to motivate direct reports and subordinates toward CommWell Health’s stated mission and vision.
A. Responsible for promoting the collaboration for the patient’s continuum of care with all members of the PCHH Care Team to: i.
Improves or maintains the patient’s social, behavioral, functional, and physical
health status. ii.
Assists with closing clinical gaps in care and ensure consistent continuity of care
B. Participates in case reviews during PCHH huddles: i. Daily ii. Multidisciplinary
JOB TITLE: RN Clinical Manager/ Smithfield
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read medical terminology. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS: Current NC Registered nurse license. Current NC driver’s license, Current CPR certification
PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, hear and talk, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms. The employee is occasionally required to stand and walk, required to stoop, kneel, crouch, climb or balance. The employee must occasionally lift and/or move up to 20 pounds.
Mental demands include the ability to learn and adapt to changes, exercise discretion and good judgment, pay close attention to detail, courteous and professional behavior, deal with stressful situations, and to adhere to company policies and procedures.
OTHER SKILLS AND ABILITIES: Excellent interpersonal skills and telephone etiquette. Ability to work with public. Knowledge of basic office equipment. Able to sit or stand/walk for extended periods of time.