CommWell Health

RN Clinical Manager - Smithfield

2 months ago
# of Openings



Reports directly to Practice Manager. Perform administrative and clinical duties to support clinical operations. Coordinates day to day clinical operations of clinic. Supervises clinical support staff and delegate responsibilities as required.  



  1. Assures that all patients receive excellent customer service from all areas under supervision and facilitates as needed service recovery.
  2. Applies critical thinking and problem solving skills to ensure well management of medical and ancillary services.
  3. Communicate frequently with Practice Manager and keeps informed as needed on any issues or concerns.
  4. Creates an environment which enables and celebrates workforce excellence and fosters staff personal development in skills and competencies to improve patient care.
  5. Responsible for oversight and clinical leadership in the following areas: medical.
  6. Monitors and supervises operational flow of patient’s clinical ancillary services to provide effective quality and good continuum of patient care and meet established level of patient access volumes.
  7. Assists with interviewing, conducting Disciplinary actions, ensuring annual and new hire evaluations and competencies are conducted in a timely manner.
  8. Assist with ordering supplies and maintaining adequate clinical inventory.
  9. Communicates with physicians and primary care team members, and assist the development of clinical practice guidelines, supporting best practices and evidence based medicine with Lead Providers, CNO/COO, and other leadership as needed.
  10. Assist with providing training for electronic medical/health record to professional and support staff as needed as a Super User.
  11. Participates in the formulation, review and revision of all policies and procedures related to patient care areas. Assists Practice Manager/CNO/COO with strategic planning and implementation of clinical strategies for projected future health problems arising from annual community diagnosis and special populations needs assessments.
  12. Triages patients to determine order of need, consulting with providers as needed to promote continued patient flow through the medical system. For patients triaged and not seen the same day, supervises the collection and recording of vital signs and other pertinent patient data.
  13. Completes nursing admission of each patient according to protocol.
  14. Carries out patient's plan of care within health center policy, procedures, and legal limitations. Performs nursing procedures for minor treatment (such as cleansing of wounds, bandaging, suture removal, giving injections) at the direction of the medical provider or supervisor according to standard protocols. Develops and updates existing nursing protocol to ensure a quality standard of care.
  15. Develops and updates existing nursing protocol to ensure a quality standard of care. Maintains a medical supply inventory of needed equipment instruments and ensures procurement of adequate supplies.
  16. Maintains a medical supply inventory of needed equipment instruments and ensures procurement of adequate supplies.
  17. Maintains and implements a safety program that monitors equipment maintenance and annual calibration, universal precautions, disposal of hazardous waste.
  18. Provides psychosocial interventions with individuals, families, and groups.
  19. Coordinates client care with relevant agencies to facilitate implementation of treatment plan.
  20. Implements preventive treatment and follow-up programs to meet the needs for the client population.
  21. Coordinates patient care in cases requiring complex multidisciplinary intervention such as prenatal care requiring social services, HIV counseling, and domestic violence intervention.
  22. Participates in staff conferences to devise patient care plans, to revise and update clinic service and CQI program.
  23. Assists in cleaning and sterilizing instruments used in the clinic.
  24. Assists in the general clean-up and maintenance of the patient examination rooms and work-up area and equipment.
  25. Responds to calls from the reception desk if they have an urgent nursing/medical concern about a patient.
  26. Carries out proper procedures for basic life support, fire, disaster, and infection control.
  27. Safely administers medications as ordered by the physician(s).
  28. Accepts constructive criticism and implements suggestions and/or goals for improving.
  29. All other duties as assigned. 





To perform this job successfully, and individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities. Employee will be required to successfully meet credentialing requirements at time of hire and every 2 years thereafter.



Current N.C. Registered Nurse license required, preferred Bachelor’s degree in Health Administration, Business Administration, or related health care field. Evidence of continuing education in health care. An equivalent combination of related education and experience may be considered.


Minimum five (5) years of direct patient care experience as a healthcare professional including supervisory experience. Excellent computer and team building skills. Strong leadership skills with ability to work with a variety of disciplines and levels of staff across departments. Excellent organizational and time management skills. Excellent analytical/ problem-solving skills with the ability to follow through to completion all assigned task. Excellent communication and interpersonal skills to establish and maintain cooperative work relationships with staff, subordinates, managers, and executives. Decisive and capable of exercising good judgment under pressure, involving discretion and independent action within prescribed limits. Professional demeanor and ability to multi-task. Strategic and critical thinking and interpersonal skills required. Computer literacy required. Must also possess good interviewing and coaching skills and have the ability to secure trust and confidence in staff and customers. Ability to read and interpret complex medical, public health, and environmental health terminology. Must be able to foster camaraderie among all professional staff and the ability to motivate direct reports and subordinates toward CommWell Health’s stated mission and vision.



Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read medical terminology. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.



Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



Current NC Registered nurse license. Current NC driver’s license, Current CPR certification



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