SUMMARY: Responsible for inputting complete, correct patient demographic information, updating all patient financial data, verifying and documenting patient benefits on each account through proof of coverage, inputting visit charge entry on correct payer source and collecting applicable payments due on account. Assists uninsured individuals and low-income families in obtaining health insurance through government programs. The position will support, guide and outreach to individuals and families of diverse backgrounds to enroll in various health insurance programs.
EDUCATION and/or EXPERIENCE: Three years related experience. Prefer an Associate’s degree in a related field. Combination of education and experience will be considered. Efficient use of 10-key calculator, copier and computer. Must be detail oriented. Excellent communication skills.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate in Spanish and English with patients and family members of various education, socioeconomic and cultural backgrounds. Spanish preferred, but not required.
MATHEMATICAL SKILLS: Ability to apply concepts of basic mathematics – addition, subtraction, multiplication and division are required daily. Attention to detail and high levels of accuracy are required.
REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: NC Driver’s License, CAC (Certified Application Counselor) must be obtained within 90 days of hire.
OTHER SKILLS AND ABILITIES: Individual must possess the ability to input data into computer for compiling information and basic office equipment knowledge.